Email [email protected]. A person reads it, and we answer within 24 hours.
Ezina is a product of Ezina LLC, doing business as Ezina.
13 Flag Road
Little Rock, AR 72205-5051
Delete your account
You can delete your account two ways, and both remove the same data.
In the app. Open Account, scroll to the bottom, and tap Delete Account. The app tells you what is about to be removed and asks you to confirm.
Without the app. Email [email protected] from the address on your account with the subject "Delete my account". You do not need to reinstall Ezina to do this. We confirm by reply and complete the deletion within 30 days.
Deleting removes your profile, posts, comments, garden plans, photos, and plant care records. You have 30 days to change your mind before it becomes permanent. Subscription and payment records are kept for 4 years because tax and accounting rules require it. The Privacy Policy covers the detail.
Deleting your account is not the same as cancelling a subscription. Cancelling stops the billing and keeps your account and any early-access rate attached to it. Deleting gives both up.
Download your data
Open Account, then Data download. You get your garden, observations, care history, and photos in a machine-readable archive. You can also ask us at [email protected].
Refunds
Email [email protected] and we will process a refund. We do not ask why. If you subscribed through the App Store or Google Play, the refund may have to go through them, and we will help where we can.
Report content, or appeal a decision
Tap Report on any post, comment, or profile. Reports go to a human review queue and we aim to act within 48 hours. You can also block a user, which takes effect immediately and does not wait on us.
If your content was removed or your account was restricted and you think we got it wrong, email [email protected]. We respond to appeals within 7 days.
The Community Guidelines explain what we remove and why.
Privacy questions
To access, correct, export, or delete your data, or to exercise a right under GDPR, UK GDPR, or CCPA, email [email protected]. We respond within 30 days.