These terms describe your relationship with Ezina LLC, doing business as Ezina ("Ezina," "we," or "us"), when you use the Ezina app and related services. Please read them. By using Ezina, you agree to them.
Eligibility
You must be at least 13 years old to use Ezina. If you are under 18, you should have a parent or guardian's permission.
You agree to provide accurate information when creating an account and to keep it accurate.
Your account
You're responsible for what happens through your account, including keeping your sign-in method secure. If you think someone else has accessed your account, tell us at [email protected].
You sign in with your email address and a password. Use a password you don't use anywhere else, and keep your email account secure, because password resets are sent there.
The service
Ezina helps you identify, track, and care for plants. It includes:
- Plant identification using photos
- Disease and pest identification
- Watering recommendations based on your zone, your plants, and your local weather
- Seed germination tracking
- Indoor and outdoor plant care guidance
- A social layer for sharing your garden with other users
- Care reminders via push notification
We're a small team and the service is offered as-is. We work to keep it running and accurate, but we don't guarantee it will be available without interruption or that every plant claim will be perfect. Plants are living things, and care is judgment as much as science. Use Ezina as a guide, not a replacement for your own observation.
What you can post (User Content)
When you add a plant, photo, comment, or other content to Ezina, you keep ownership of it. You grant us a non-exclusive, worldwide, royalty-free license to store, display, and use your content to operate the service. This license ends when you delete the content or your account.
To identify your plants and check their health, we send the photos you submit to our identification providers, who may use them to improve their own services. We may also keep those photos, along with any corrections you make when we get an identification wrong, in de-identified form, to help us improve identification quality over time. We never sell them. You can opt out at any time in Settings → Privacy. The Privacy Policy describes how the opt-out is honored and what happens to photos we have kept.
You agree that your content does not violate our Community Guidelines, infringe on anyone's rights, or break any law. You're responsible for what you post.
When you delete your account we offer you two choices, both off by default. Deletion goes ahead whether you accept them or not.
- You can let us use photos you have already uploaded in our own marketing and communications, or include them in research we publish. This is opt-in. Nothing is published without it. If you accept, the permission lasts 3 years from the date you delete, covers our own materials and research, and never carries your name, handle, or email. Email [email protected] to withdraw it before then; research already published may not be fully retractable.
- You can leave your plant care records behind in de-identified form, to improve care data for other growers. Photos are not included, and your precise location is replaced with a general region.
The Privacy Policy describes what each choice retains and for how long.
Moderation runs on user reports. Anyone can report a post, comment, or profile, and reports route to a human review queue. Content that violates our Community Guidelines or the law may be removed. Accounts that repeatedly violate may be suspended or terminated. You can also block another user, which removes their content from your view and stops them interacting with you.
When we become aware of apparent child sexual abuse material, US law requires us to report it to the National Center for Missing & Exploited Children (NCMEC) and to preserve related records. We do this.
Acceptable use
Don't use Ezina to:
- Post content that violates our Community Guidelines
- Impersonate someone else
- Scrape, reverse-engineer, or attempt to interfere with the service
- Copy the plant catalog or its photos in bulk, by any means, including screenshots and screen recording
- Create accounts by automated means or in bulk, or sign up with a disposable or temporary email address (a private relay address, such as Apple's Hide My Email, is fine)
- Use more than one account, or someone else's account, to get around a limit, a suspension, or a ban
- Use the service to harass, harm, or surveil others
- Resell or commercialize the service without our permission
Plans, billing, and cancellation
Ezina is available through paid subscriptions.
Paid subscriptions. Every account starts with a 14-day free trial of a paid subscription. We do not require a payment method to start the trial. When the trial ends, you can't use Ezina until you subscribe. If you don't subscribe, you can still download your data from Data download in the app's account settings.
A paid subscription includes unlimited tracked plants, a monthly credit allowance, and Ezina Dig. Standard pricing:
- $6.99 per month (monthly)
- $70 per year (annual)
Early access pricing. Accounts that take a seat in early access receive permanent early-access pricing:
- $4.99 per month (monthly)
- $50 per year (annual)
- $48 per year (annual), when bought on the web where that's offered
Early-access seats are limited. Once they are gone, standard pricing applies to new accounts. If we later sell a lifetime license, accounts with early-access pricing also receive a reduced price on it.
Educational. Educators and students may receive educational pricing:
- $3.00 per month (monthly)
- $30 per year (annual)
Educational pricing is granted by us on request and is not self-serve. We may ask for proof of eligibility.
Complimentary access. Accounts from our earlier closed testing programme — the testers who ran the app through TestFlight before early access opened — keep complimentary access for life and never require payment. That programme is closed and no new accounts join it. We can end this complimentary access if an account violates these terms or misuses the app, or at the discretion of Ezina's founder. If that happens, we will tell you by email.
Credits. Plant identification and health checks use credits. Any account can buy credit packs. Credit packs you have already purchased keep their value when prices change.
Whichever rate applies to your account is attached to it. Continuous payment is not required to keep it. Cancelling a subscription or letting one lapse does not affect the rate, and the rate does not increase when standard pricing changes.
Deleting your account gives up any early-access, educational, or complimentary rate attached to it. Cancelling a subscription and deleting your account are different actions, and only deletion gives up the rate. If you contact us within 30 days of deleting your account, we may be able to restore the account and its rate. This is not guaranteed.
Where you buy. You can subscribe in the app through the Apple App Store or Google Play. Those subscriptions are billed by Apple or Google and are also governed by their terms. On an iPhone in the United States, the yearly plan can also be bought on the web, in your browser.
Web purchases. On the web you buy from Ezina LLC, not from Apple. RevenueCat runs the checkout and Stripe processes the payment. The web price is shown before you pay and can be lower than the App Store price for the same plan. A web subscription gives the same access as one bought in the app.
Automatic renewal. Every subscription renews automatically at the end of each billing period, at the price you agreed to, until you cancel. We charge the payment method you used. For a web subscription, we email a receipt after each charge, and for a yearly plan, a reminder ahead of each renewal.
You can cancel any time through the same channel where you purchased: on an iPhone in Settings › your name › Subscriptions, on Android in Google Play › Payments & subscriptions › Subscriptions, and for a web subscription in the app under Account › Plan › Manage subscription, or by emailing [email protected]. Cancellation takes effect at the end of your current billing period. We do not pro-rate partial periods.
Refunds
If you're not satisfied with Ezina, email [email protected] and we'll process a refund. No questions required. For Apple or Google subscriptions, you may need to request the refund through the platform that processed the payment. We'll help where we can. A web subscription we refund ourselves, to the card or wallet you paid with.
Our intellectual property
Ezina, including the app, its design, brand, illustrations, and underlying code, is owned by us. You can use it for personal, non-commercial purposes as long as you comply with these terms. You don't get any ownership or rights to redistribute it.
Disclaimers
Ezina is provided as-is, without warranties of any kind. We don't guarantee that the service will be uninterrupted, error-free, secure, or that plant care recommendations will be correct for your specific conditions.
To the maximum extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of liability
To the maximum extent permitted by law, Ezina is not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or use, even if we've been advised of the possibility of such damages.
Our total liability for any claim arising out of or related to the service will not exceed the greater of $50 or the amount you paid us in the 12 months before the claim.
Termination
You can stop using Ezina any time by deleting your account through Settings or by emailing [email protected].
We can suspend or terminate your account if you violate these terms, the Community Guidelines, or the law. We'll usually give you notice before doing so, except where doing so would expose us or others to harm or legal risk.
If we suspend or terminate an account for scraping, bulk copying, or getting around a limit, we can do the same to other accounts we reasonably believe the same person or group runs.
Sections of these terms that should reasonably survive termination (including those about content licenses, intellectual property, disclaimers, limitation of liability, and dispute resolution) will continue to apply after termination.
Changes to these terms
We may update these terms as Ezina evolves. When we make changes, we'll update the effective date at the top. For material changes, we'll notify you through the app or by email before the change takes effect.
If you keep using Ezina after the changes take effect, you accept the updated terms.
Governing law and disputes
These terms are governed by the laws of the State of Arkansas, without regard to its conflict-of-law principles.
Any dispute arising out of or related to these terms or the service will be resolved in the state or federal courts located in Arkansas, and you and we both consent to that jurisdiction.
Contact
For questions about these terms:
Ezina
13 Flag Road
Little Rock, AR 72205-5051
[email protected]